Can I purchase menstrual kits and Urinary Incontinence products with my FSA/HSA card?

Absolutely! At Phlorena, you can use your FSA or HSA card to cover medical expenses, Yes our menstrual kits and Kegel device, essential for managing and improving women’s health, are eligible.

As we continue to expand our product range, each HSA-approved item will be marked with a badge on the product listing page, making it easy for you to identify eligible products.

Do I have to submit for reimbursement?

No, when using your FSA or HSA card at Phlorena, you do not need to submit for reimbursement. However, you might need to provide a receipt to validate your medical expense. 

What items are ineligible for purchase with my FSA/HSA card on Phlorena?

Non-medical supplies that do not treat a medical condition, such as certain accessory like skin care products etc, may not be eligible for FSA/HSA coverage. However, products designed to alleviate or assist with medical conditions, like our menstrual kits and incontinence supplies, are qualified medical expenses.

How has Phlorena made it easier to use my HSA/FSA card for purchases?

Phlorena has partnered with Gale Payments to streamline the process of using your HSA or FSA card. All transactions involving our HSA-eligible products, such as menstrual kits and incontinence products, are handled efficiently. Just choose Gale Payments as your payment option at checkout.

Will I receive an invoice for my HSA/FSA purchases?

Yes, when you select Gale Payments for your transaction, you will receive an HSA-eligible invoice directly from them, simplifying the documentation process for your medical expenses.

Do I need to submit my receipt for approval?

While Phlorena and Gale Payments process your FSA and HSA cards directly, ensuring convenience, you are still responsible for managing your FSA and HSA funds appropriately. You should be prepared to provide a receipt to validate your medical expenses when required. You can easily access your order confirmation via the email received upon placing your order, or you can log into your account on Phlorena.com to view your order history. 

How do I find my receipt? 

Your order confirmation is emailed to you upon placing an order. You can also log into your Phlorena account to view and screenshot your order history. If you need assistance in producing a receipt, please contact our support team at [email protected]

Can I buy a product without the FSA/HSA approved badge?

Yes, you can use your regular credit card to purchase any product on Phlorena.com. While products with the FSA/HSA badge are registered in the national database of qualified FSA/HSA items.