Thank you for choosing Phlorena®, a brand committed to delivering quality and trust. We are excited to offer our esteemed customers an extended warranty on the following product categories: Wood Therapy Devices, Gifts, and Medical Device Products. Below you’ll find the particulars of this extended warranty policy:

Gift Products

  • Warranty Duration: Asterli® skin Gift products enjoy a 30-day warranty, while other gift items are secured with a 1-year warranty against manufacturing defects, ensuring you have peace of mind while using our products.
  • Coverage: The warranty primarily covers manufacturing defects under normal usage conditions.
  • Exclusions: The warranty does not cover damages resulting from mishandling, such as dropping the item during an unintended use. The decision to honor the warranty in such scenarios remains at Phlorena’s discretion.

Wood Therapy Massage Products

  • Warranty Duration: These products come with a 6-month extended warranty, effective from the purchase date.
  • Coverage: The warranty encompasses manufacturing defects, material issues, and functional discrepancies.
  • Exclusions: Normal wear and tear, accidental damage, misuse, or alterations are not covered. The decision to honor the warranty in such scenarios remains at Phlorena’s discretion.

Medical Device Products

  • Warranty Duration: Benefit from a 6-month extended warranty on medical device products, promising long-term assurance.
  • Coverage: The warranty covers manufacturing defects and issues stemming from the normal functioning of the device.
  • Exclusions: Damages due to improper storage, failure to adhere to user manual instructions, or mishandling are not included. The decision to honor the warranty in such scenarios remains at Phlorena’s discretion.

General Terms

  • Proof of Purchase: Maintain and present the proof of purchase to avail the benefits of the extended warranty service.
  • Service: Phlorena reserves the right to either repair or replace the product with an equivalent item, ensuring you receive a product that meets our quality standards.
  • Geographical Limitation: The extended warranty is applicable exclusively for products bought and utilized within the country of purchase.

Claim Process

To initiate your warranty claim:

  1. Reach out to our customer service through email or phone, detailing the issue along with a proof of purchase.
  2. Our team will guide you through the subsequent steps, which may include directing you to return the product.
  3. Products under warranty claims must be shipped back to us for evaluation.
  4. Post verification of the warranty conditions, we undertake the necessary repair or replacement process to uphold our commitment to customer satisfaction.

We value your trust in Phlorena, and we stand by the unmatched quality of our products, reinforced with a warranty service that echoes our belief in the durability and excellence of our range.

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